A data frame containing 23 variables with 411 observations. The original indicators were measured on a 6-point scale. In this version of the dataset, the indicators are scaled to be between 0 and 100.
SQAn object of class data.frame with 411 rows and 23 columns.
The dataset is provided by Jörg Henseler.
The data comes from a European manufacturer of durable consumer goods and was studied by Bliemel2004;textualcSEM who focused on service quality. It is also used in Henseler2021;textualcSEM for demonstration purposes, see the corresponding tutorial.