A data frame containing 23 variables with 411 observations. The original indicators were measured on a 6-point scale. In this version of the dataset, the indicators are scaled to be between 0 and 100.
Details
The data comes from a European manufacturer of durable consumer goods and was studied by Bliemel et al. (2004) who focused on service quality. It is also used in Henseler (2021) for demonstration purposes, see the corresponding tutorial.
References
Bliemel FW, Adolphs K, Henseler J (2004).
“Reconceptualizing service quality. A formative measurement approach using PLS path modeling.”
In Munuera-Aleman JL (ed.), Proceedings of the 33rd EMAC Conference, 224.
Henseler J (2021).
Composite-Based Structural Equation Modeling: Analyzing Latent and Emergent Variables.
Guilford Press, New York.